Terms & Conditions

1. Introduction

Welcome to Manhattan Carpet Cleaning Services ("Company," "we," "us," or "our"). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Manhattan Carpet Cleaning Services provides professional carpet cleaning, upholstery cleaning, and related services for residential and commercial customers. The scope of services, pricing, and availability are subject to change without notice.

3. Booking & Appointments

• Customers may book appointments via our website, phone, or email.
• Appointments are subject to availability and confirmation by our team.
• We reserve the right to refuse service for any reason, including safety concerns or inability to access the premises.

4. Pricing & Payment

• Pricing for services is provided upon request and may vary based on the scope of work.
• Payments are due upon completion of services unless otherwise agreed upon.
• We accept cash, credit/debit cards, and other payment methods as specified on our website.
• Late payments may be subject to additional fees.

5. Cancellations & Rescheduling

• Customers must provide at least 24 hours' notice for cancellations or rescheduling.
• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
• If we arrive at the scheduled location and cannot access the premises, a trip fee may apply.

6. Customer Responsibilities

• Customers must provide accurate information regarding the condition of carpets and other cleaning surfaces.
• Any special requirements or requests must be communicated before the appointment.
• Customers must ensure access to water, electricity, and the cleaning area.
• We are not responsible for damage resulting from pre-existing conditions, hidden defects, or inadequate maintenance.

7. Liability & Disclaimer

• While we take every precaution to deliver high-quality service, we are not liable for damages caused by pre-existing conditions, improper carpet installation, manufacturer defects, or hidden stains.
• We do not guarantee complete stain removal, as some stains may be permanent.
• We are not responsible for damage resulting from the use of our cleaning products if the customer fails to disclose material sensitivities.

8. Satisfaction Guarantee

• If you are not satisfied with our service, please contact us within 48 hours.
• We will make reasonable efforts to address your concerns, including re-cleaning affected areas at no additional charge.
• Requests made after 48 hours may not be eligible for re-cleaning.

9. Privacy Policy

• We respect your privacy and are committed to protecting your personal information.
• Customer data is used solely for providing services and will not be shared with third parties without consent, except as required by law.

10. Intellectual Property

• All content on our website, including text, images, logos, and service descriptions, is the property of Manhattan Carpet Cleaning Services and may not be used without permission.

11. Third-Party Links

• Our website may contain links to third-party sites. We are not responsible for the content or policies of external websites.

12. Modifications to Terms & Conditions

• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of our services after changes constitutes acceptance of the revised terms.

13. Governing Law

• These Terms & Conditions are governed by the laws of the State of New York.
• Any disputes shall be resolved in the appropriate courts of New York.